Shipping Policy
Thank you for supporting Ellemy Pottery! Every piece is made, finished, and packed with care. Below you'll find information about processing times, shipping, and local pickup.
Processing Time
Most in-stock items ship within 2–3 business days of your order.
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If you've purchased a made-to-order item, the estimated production time will be listed on the product page. Once your piece is complete, it will ship within 2–3 business days. ​Orders are processed Monday through Friday, excluding holidays.
Shipping
Orders are shipped via UPS Ground.
Estimated delivery times are:
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Southeast: 1–2 business days
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Most U.S. destinations: 2–4 business days
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West Coast: up to 5 business days
Once your order ships, you'll receive an email with tracking information.
Please note that shipping times are estimates and may be affected by weather, holidays, or carrier delays that are outside of my control.
Shipping Rates
Shipping costs are calculated at checkout based on the shipping option selected.
Because pottery requires careful packaging to arrive safely, shipping rates include the cost of quality packing materials to help protect your order in transit.
Local Pickup
Local pickup is available free of charge by appointment.Pickup is arranged at the Dunwoody Police Department (4800 Ashford Dunwoody Road, Dunwoody, GA), a convenient public meeting location.You'll receive an email once your order is ready so we can coordinate a pickup time.
Packaging
Each piece is carefully wrapped and packed to help ensure it arrives safely. While every effort is made to protect your pottery during shipping, accidents can occasionally happen in transit.
If your order arrives damaged, please contact me within 48 hours of delivery and include:
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Photos of the damaged item
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Photos of the shipping box and packaging
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Your order number
I'll work with you to make it right.
Incorrect Shipping Information
Please double-check your shipping address before placing your order.Ellemy Pottery is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.
Questions? If you have any questions about shipping, a specific piece, or your order, please don't hesitate to reach out. I'm always happy to help.